This information is for tenants currently participating in our
Affordable Housing program.
Clicking any of the following links will take you to
that topic on the page:
Rent
Rent is a fixed dollar amount which is at least 10% below the
market rents for the area.
Rent Payments
Rent payments are due, in full, on or before the first day of
each month. Instructions on paying your rent.
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Income Reviews
Annual Income Reviews
Tenants complete an Annual Income Review Form each year. The
information is used to ensure that they still qualify for the
affordable housing program. Forms are mailed to tenants
approximately four months before their anniversary date.
Changes during the Year
Tenants must complete a Change
of Information Form to advise of changes that occur during the
year if:
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Maintenance
Landlord Responsibilities
Capital Region Housing Corporation is responsible for
maintenance of the premises.
For example, the Site Manager arranges for or completes repairs if
appliances break down or taps leak.
Tenant Responsibilities
Tenants have a responsibility to maintain their residential
premises. They are expected to keep their home clean and in a
reasonable state of repair. If tenants or their guests cause
damage, the tenants are required to pay for the repairs. Tenants
failing to report maintenance concerns to their Site Managers (for
example, running/dripping taps, leaking toilets, fires in the
premise) will be charged for excess water usage and damages to the
premise.
Charges are as follows (all charges are subject to change
without notice):
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Repairs by Site Manager
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$25 per hour plus GST, minimum charge is 1 hour.
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Removal of garbage from steps/exterior of
premises
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$15 per bag plus GST.
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Repairs by Contractors
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Determined based on the work completed and the rates charged by
the contractors.
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Emergencies
- Emergencies include things like broken water pipes, furnaces
not working, sewer backups, or fires.
- Tenants are to advise their Site Manager if they have an
emergency during the day. If the Site Manager does not answer the
phone, tenants should leave a message on the answering machine and
then call Capital Region Housing Corporation's maintenance
department at 780-420-6161.
For MAINTENANCE EMERGENCIES after
hours and on weekends, tenants are to call 780-420-6161. The
answering service will assist them.
Hazardous Conditions
- Tenants must tell their Site Manager immediately if they know
of or find any hazardous or dangerous conditions on or in the
vicinity of the rental property.
Preventing Dangerous Conditions at Home
Some of the things tenants can do to help prevent dangerous
conditions at home include, but are not limited to, the
following:
- Pay attention when using the stove - over 50% of the fires in
Capital Region Housing Corporation's properties are caused by
cooking oil left unattended on the stove;
- Be careful with candles - candles also cause a significant
number of fires;
- Avoid leaving matches and lighters where children can find
them;
- Avoid storing large quantities of combustible material or
flammable liquid in the home - only keep small amounts, and in
containers approved especially for that kind of material;
- Check and clean the smoke alarms each month and tell the Site
Manager if they need repairs. If your smoke detector is not working
properly, replace the battery and report it to the Site Manager.
Tenants are not allowed to remove the smoke detector for any
reason.
- Avoid installing any additional wiring or heating units without
written permission from Capital Region Housing Corporation;
- Keep the area around the furnace and hot water tank clear;
- Keep the sidewalks, steps, and parking stall clear of ice,
snow, and debris;
- Avoid placing any objects, such as flowerpots, flower boxes and
planters, flags, or laundry, on exterior windowsills or hanging
them over the balcony railings or fences;
- Avoid parking unlicensed and or inoperable vehicles. They will
be removed at your expense. Vehicles found parked in fire lanes
will be ticketed and towed at the owners expense.
Repairs to the Rental Premises
- Tenants can do some of the minor repairs themselves, including
changing light bulbs, changing furnace filters, replacing batteries
in the smoke alarm and replacing doorstops.
- Tenants needing help with these or any other repairs, should
contact their Site Manager know. The Site Manager is available to
answer telephone calls personally between 4:30 pm to 6:00 pm Monday
to Friday. At other times during the day, tenants may need to leave
a message on the Site Manager's answering machine.
- Tenants may be charged for call-outs and repairs in the
following situations:
- the tenants, or people allowed on the premises by them, caused
the problem;
- a contractor is called out for an after hours emergency call
and determined there was nothing wrong.
Click here for
more Maintenance information.
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Insurance
Renters Insurance
It is strongly recommended that tenants buy renters
insurance.
Financial Protection
Insurance may be necessary in case of fire, theft, or water
damage to cover loss or damage to personal belongings. It will also
provide financial protection in the event of accidental injury or
damage to property. Note that CRHC does not reimburse tenants or
pay on their claims for damages resulting from flooded basements
and/or sewer back-ups.
Pets
Tenants, who live in Affordable Housing and own a pet, must have
liability insurance.
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Pets
Capital Region Housing Corporation allows pets. Tenants may have
one pet - a small dog, cat, or rabbit.
Application
Tenants must apply to have a pet. They complete the Pet
Application Form and give it to their site manager. Upon
approval, the tenant signs an addendum to their Residential Tenancy
Agreement - Permission to Have a Pet and pay a $150 non-refundable
pet fee.
Service Dogs
Service dogs are not considered to be pets. However, the pet
application information and a pet addendum are still required.
Tenants are requested to submit proof of service dog certification
for their dog with the application.
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Tenant Relations
Tenants live in residential properties with families from a
variety of backgrounds. Ideas about acceptable behavior will
vary.
It is expected that tenants will follow the rules and
regulations of their lease agreement, ensuring they do not
interfere with the rights of their neighbours. From time to time,
problems do occur. They often involve concerns around noise,
parties, parking stalls, and pets.
If tenants are unable to resolve the issues themselves, they are
welcome to contact Capital Region Housing Corporation for
assistance. Site managers and office staff are available to
help.
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Transfers
Tenants may apply to move from one Affordable Housing rental
property to another.
Who Qualifies
Tenants may qualify for a transfer if:
- they need a larger or a smaller place because of a change in
their family members
- they need a different style of accommodation for medical
reasons
- they require a different area of the city, closer to a school
that will provide for the special needs of one of their
children
- they require a different location for personal safety
Where and How to Apply
Completed applications may be mailed, hand-delivered, or faxed
to:
Capital Region Housing Corporation
10232 - 112 Street NW
Edmonton, Alberta T5K 1M4
Fax: 780-426-6854
The Transfer
Application Form is available online or from our office.
Tenants must attach an Area and Bedroom List stating
where they would like to live and how many bedrooms they need.
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Moving Out
One Rental Month's Notice
Tenants must give a full rental month's written notice that they
are moving. The notice must be given on or before the first of the
month to be effective the last day of the month.
Giving Notice
Notices may be hand-delivered to the site manager or
hand-delivered, faxed, or mailed to Capital Region Housing
Corporation's office.
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Site Managers
The site managers live on site. Tenants may call them if they
have problems or need repairs to their residential premises. See
the Site Manager
Phone List for names and telephone numbers.
Hours of Work
The site managers do most of their work during the day. Tenants
should leave a message on the answering machine if the site manager
is not at home when they call.
If tenants want to speak directly with their site manager, they
may call between 4:30 pm and 6:00 pm Monday to Friday. The site
managers ensure someone is there to answer the phone personally
during those times.
After Hours
For maintenance emergencies, after hours and on the weekends,
tenants call 780-420-6161 for assistance.
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Policies
Security Deposits
Security deposits are the same as the first month's rent or
$500. They are placed in a trust account during the tenancy.
Interest is compounded annually and paid out at the end of the
lease agreement.
Extended Absence from Edmonton Policy
Tenants may need to leave Edmonton for extended periods of time.
They must contact Capital Region Housing Corporation to advise of
their absence and to obtain permission.
Complaints against Tenants
Complaints must be investigated to determine their validity. The
rights of the tenants and of Capital Region Housing Corporation
must be protected.
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